Quality Analyst - International Customer Support Operations in Navi Mumbai, Maharashtra

Hexaware Technologies

Jobs by Adzuna

Location

Navi Mumbai, Maharashtra

Posted

2026-09-29

Role: The Quality Analyst is responsible for monitoring calls, emails, and chat interactions with customers from the Europe region to ensure adherence to quality standards. The Quality Analyst provides structured and timely feedback to agents through call and case audits, analyzes audit outcomes, and identifies quality trends. The role includes implementing and maintaining Quality Monitoring Standards, tracking case lifecycle progress and follow-ups, and recommending corrective actions to drive…